At NIWA, your privacy, emotional safety, and trust are extremely important to us. NIWA is designed as a privacy-first and judgment-free space where users can reflect, participate in community conversations anonymously, and build healthier emotional habits without exposing their personal identity.
This Privacy Policy explains how FOREVERUP WELLTECH PRIVATE LIMITED collects, uses, stores, and protects information when you use the NIWA website or mobile application. It also explains your rights and choices regarding your information.
1. Information We Collect
When you join the NIWA waitlist, create an account, or use the NIWA mobile application, we may collect certain information that helps us provide our services safely and effectively.
We may collect:
- Name
- Email address
- Phone number (where applicable)
- City
- State
If you choose to sign in using Google Sign-In, we may collect your name, email address, and profile picture (if permitted by your Google account settings) to create and manage your account securely.
When using the NIWA app, you may also voluntarily provide information such as:
- Profile details
- Community posts
- Comments and replies
- Reflections and journal entries
- Other content shared within the app
NIWA is designed around anonymous participation. Community interactions inside the app are anonymous by default, and other users cannot see your personal information such as your real name, email address, or phone number unless you choose to share it yourself.
We may also automatically collect limited technical information such as:
- Device type
- Operating system
- Browser type
- IP address
- App version
- Unique device identifiers
- Basic usage and diagnostic data
This information helps us maintain app security, improve performance, prevent misuse, and enhance user experience.
2. How We Use Your Information
We use collected information to:
- Create and manage your account
- Provide access to NIWA features and services
- Enable anonymous community participation
- Personalize your app experience
- Send important updates and notifications
- Improve app performance and reliability
- Maintain community safety and moderation
- Prevent abuse, spam, harassment, or misuse
- Respond to support requests
- Comply with legal obligations
We only collect information necessary to operate and improve NIWA responsibly.
3. Community Safety and Anonymous Participation
NIWA is intended to be a respectful, supportive, and emotionally safe environment. To help maintain a healthy community experience, we may use moderation systems, reporting tools, automated filtering, and review processes to prevent harmful behavior, spam, harassment, abuse, or inappropriate content.
While community participation is anonymous by default, users remain responsible for the content they choose to share within the app.
4. Third-Party Services
NIWA uses trusted third-party services to support app functionality, authentication, notifications, analytics, and secure data storage.
These services may include:
- Google Firebase
- Firebase Authentication
- Cloud Firestore
- Firebase Cloud Messaging
- Firebase Analytics
- Google Sign-In
- Apple Sign-In
These providers may process limited information necessary to provide their services securely.
6. Data Security
We use reasonable administrative, technical, and security measures to help protect your information from unauthorized access, misuse, or disclosure.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Account Control
You may:
- Manage notification preferences
- Deactivate or delete your account
To delete or deactivate your NIWA account, see how to delete your account.
Some information may be retained where necessary for:
- Legal obligations
- Security purposes
- Abuse prevention
- Dispute resolution
9. Children's Privacy
NIWA is intended for adults and is not designed for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect service improvements, legal requirements, security updates, or new features.
When changes are made, we will update the “Last Updated” date above. Continued use of NIWA after updates means you accept the revised policy.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your data, you may contact us at:
12. Your Privacy Matters
NIWA was built with emotional safety, anonymity, and respectful participation at its core. We believe people should be able to reflect, grow, and seek support in a space that prioritizes trust, privacy, and well-being.